Bending Without Breaking: An Examination of Hotel Workers' Resilience in the Face of Job Insecurity and Burnout

Hassane Gharbi

Universite de Carthage, Tunisia

Abstract

Turnover intention is a critical indicator for hotels, as high levels of employee turnover signal disruption in performance, increased recruitment and training costs, and potential productivity losses. Therefore, the aim of this study was to evaluate the effects of job insecurity, job burnout, and turnover intention, with job burnout as a mediating variable and employee resilience as a moderating factor. Data were collected from employees working in hotels in Tunisia, with 516 usable responses obtained. The data were analyzed using SPSS version 25 and AMOS. The results indicate that job insecurity has a significant and positive effect on both turnover intention and job burnout, while job burnout also shows a significant and positive influence on turnover intention among hotel employees. Furthermore, the findings confirm the mediating role of job burnout between job insecurity and turnover intention. In addition, the moderating effect of employee resilience is statistically supported in this study. Decision-makers in the hospitality sector can utilize these insights to design strategies that retain employees for longer periods.

Job Insecurity, Turnover Intention, Job Burnout, Employee Resilience, Employee Behviour