A Psychological Perspective in Improving Workplace Employees' Behavior through Employees' Well-Being

Abstract

Objective: Employee behavior is important for the organization because it directly impacts productivity, workplace culture, and overall business success. Therefore, research investigated the impact of the psychological perspective in improving workplace employees' behavior through employees' well-being. Methods: Cross-sectional data were collected from 295 employees of the service industry using a convenient sampling technique. The PLS-SEM technique was used for measurement and structural modeling. Findings: The results show that psychological climate, psychological contract, psychological safety, and personality traits positively and significantly influence psychological ownership and self-efficacy. Furthermore, psychological ownership and self-efficacy also positively and significantly influence employees' well-being. Finally, employees' well-being also positively and significantly influences employees' behavior. Implications:  The study findings contributed to the context of the service industry by demonstrating how psychological climate, psychological contract, psychological safety, and personality traits enhance employee ownership, self-efficacy, and well-being which improves positive workplace behavior. The findings provide empirical evidence of the importance of raising a supportive psychological environment to improve employee engagement and service quality. Furthermore, research also offers practical insights for managers to implement policies that enhance employee well-being which leads to improving the positive behavior of employees towards their work. Originality: This study's originality lies in their integrated examination of psychological factors that influence employee ownership, self-efficacy, well-being, and behavior in the service industry, which provides new insights for enhancing workplace behavior.